Privacy Policy

Your privacy matters. This explains what we collect, why, and the choices you have. In short: your private content is yours, it's encrypted, and we don't use it to train models that serve anyone else.

What we collect

• Account info — your name, email, and password (stored hashed, never in plain text).
• Content you upload — the documents and materials that train your silo.
• Conversations — questions asked of your silo and the answers given.
• Usage data — basic activity needed to run the service and bill correctly.
• Payment data — handled by Stripe; we don't store your full card details.

How we use it

To run your silo, generate answers, process payments, prevent abuse, and improve reliability. We do not sell your data, and we do not use your private content to train AI for other users.

How it's protected

Sensitive data (like connected AI provider keys) is encrypted at rest. Access is restricted on a need-to-know basis. We're committed to a "least access" approach so that, going forward, no one — including My Silo staff — can read your private content without your explicit permission.

Third parties we rely on

• Stripe — payments.
• AI providers (e.g. Google, OpenAI, Anthropic) — to generate answers; prompts are sent to the provider for the silo you (or its owner) configured.
These providers process data under their own terms.

Data retention & your rights

We keep your data while your account is active. You can access and update your information in Account Settings, and you can delete your account, which removes your associated content. Depending on where you live, you may have additional rights (access, correction, deletion, portability).

Cookies

We use essential cookies/local storage to keep you signed in and to attribute referrals. We don't use them for cross-site advertising.

Changes

We may update this policy and will note the "last updated" date above. Material changes will be communicated.

Contact

Questions about your privacy? Use the "Help & report a problem" button anywhere in the app, or the Contact link in the footer.