Refund Policy

The short version

30-day money-back guarantee. Email support@easttactics.com within 30 days of any charge and we'll refund it — no questions asked. After 30 days we'll prorate to unused whole months. That's it.

What's covered

• Creator subscription (My Silo platform monthly fee)
• Silo fan subscriptions (paid access to a specific creator's silo)
• Creator Pro add-ons (one-time purchases like AI Assistant, Boost, Silo Wars)
• Done-For-You (DFY) services — refundable if we haven't started the work yet; contact us to discuss otherwise

How to request a refund

1. Email support@easttactics.com from the address on your account.
2. Include the last-4 of the card charged (helps us find the payment fast).
3. Refunds are processed within 3-5 business days. Your bank may take another 5-10 business days to post the credit to your statement.

Auto-renewals

Every paid subscription on My Silo auto-renews unless you cancel. Cancellation is one click from Account → Billing — no fees, no phone calls, no retention offers. Once canceled, you keep your access through the end of the current billing period. No further charges after that.

Prepaid AI credit (voucher credit)

What we refund. Unused voucher credit, in full, back to the original payment method. There's no time limit and no fee.

What we don't refund. Credit already spent on AI usage, and credit already withdrawn as cash. In both cases the money has left our side — the AI providers billed us, or we paid you out.

Partial refunds. If you've used some of a top-up, we refund the unused remainder. You don't lose the rest of your balance.

How to ask. Contact support with the date and amount of the top-up. We'll show you exactly what's refundable before anything is charged back.

Promotional credit. Credit we gave you for free isn't refundable, since nothing was paid for it. It may be withdrawn if it was granted in error.

Disputes. If you ask your bank to reverse a top-up instead of contacting us, the credit from that payment is held while the dispute is open and can't be spent or withdrawn. Talking to us first is faster and doesn't freeze anything.

Before you dispute a charge

Please contact us first. Bank chargebacks cost both sides money and time and rarely resolve faster than a direct email. If you email us first at support@easttactics.com, we'll issue the refund and skip the bank entirely. Fair to everyone.

Fraud + abuse

This policy is generous because we trust our members. Accounts found engaging in refund fraud, chargeback fraud, or artificial referral schemes forfeit their refund eligibility and may be terminated. We reserve the right to decline refunds after multiple abusive requests from the same user or payment method.

Questions

Email support@easttactics.com. We aim to respond within one business day.